Focused on You: Alden Debuts New Customer Care Teams

At Alden Systems, we know your time is valuable and that efficient utility joint use asset management is essential for your company. That's why we're introducing dedicated customer teams: a new way to deliver the fast, focused support you need, with more clarity, consistency, and care.

These new teams will be dedicated to providing Alden ONE clients with the best possible user experience. Whether that’s resolving support issues more quickly, helping you and your team get more out of Alden ONE, or planning for what’s next to better streamline your joint use operations.

Who’s Who & What’s Changing

Two of Alden’s experienced leaders are stepping into these new roles to lead these teams:

Carol Ferris, driving Customer Support: The goal for the  Customer Support team is to ensure our  clients have a complete understanding of the software, so they can take full advantage of every capability and get the maximum value from their Alden ONE experience.

“Our mission is to ensure every client feels confident and supported when using Alden ONE. Whether it’s training, answering questions, or solving issues quickly, our team is here to make your experience as smooth and productive as possible because your success is our priority.”
~ Carol Ferris, Director of Customer Education, Support, & Field Services

Tom Brandewie, leading Customer Care: The Customer Care team will be the go-to for ensuring your company's business needs are met. This group will provide a single point of contact that understands your company goals and is focused on your success.

“We want every client to know they have a dedicated advocate at Alden, someone who understands their goals and is committed to their success. My focus is on building lasting relationships and ensuring your experience with us is consistently exceptional.”
~ Tom Brandewie, Director of Customer Care

What This Means for Alden ONE Clients

Alden's new customer-focused teams were created to make things easier for our clients to work with Alden. You’ll have faster access to the right people, clearer communication, and more proactive guidance for your projects.

“Our clients are at the heart of everything we do. These new Customer Teams are about listening more closely, supporting you more personally,  and making sure your experience with Alden keeps getting better.”
~ Jacob Harrison, CRO 

The Customer Care and Customer Support teams will ensure the Alden ONE user experience is simpler and more effective because when your work flows seamlessly, so does ours. We’re excited for the opportunity to continue to serve all our clients better.

Have Questions about Alden's Customer Care & Support Teams?
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